Do you offer half day coverage?
We consider ourselves storytellers; if we're not capturing part of your day, that means that we're missing part of your story. We always want to deliver the best possible product and for us, that means being with you between 8-12 hours, depending on your package.
How long is turn around?
Standard turn around time is 3-6 months after the event date. We know what you're thinking - "That's a long time!" All of our videos are made with the utmost love and care. To make your video as perfect as can be, it takes a very long time to select the best shots, right down to the exact frame! Every couple is different so we never approach any project with a set formula, you deserve something unique, just like your relationship.
Can i have the raw footage?
Yes, your raw footage is available for an additional $500 (this includes the purchase of the external hard drive your footage would be delivered on). To be honest, having the raw footage isn't really necessary, and we'll try and talk you out of it. We film so much content, anywhere between 6-9 hours, and there are many unwatchable moments of us running from point A to point B, or just forgetting to turn the camera off and randomly filming our feet for a while. You've already hired us to spend days sifting through your footage to select the very best moments for your carefully crafted video, so that you don't have to.
Yes, of course! If you want us to capture your special day, we would love to be there! There is no additional fee for travel within 200km, but if your wedding is farther away, we'll be happy to give you a more precise quote.
DO YOU TRAVEL?
There is no cutoff for booking with us. You can hire us for two weeks from now or two years from now - if we're available, we will be there!
HOW MUCH NOTICE IS REQUIRED FOR BOOKING?
Currently we do not use drones. Our focus is always on people and their emotions, and we don't find that drone footage adds to that. However, if this is something that is important to you, let us know, and we can arrange it for an additional cost.
DO YOU USE DRONES?
Absolutely! Your video is yours to keep! We license royalty free music so that you're able to share it on any social media platform, and all files are delivered on a USB. We do reserve the right to use any video for promotional purposes, but of course, what we create is yours to cherish forever.
DO WE HAVE OWNERSHIP OF THE VIDEO?
We can confidently say, we have never missed an event. If something happened to either one of us, the other would still be there, and we would hire one of our very talented friends at no additional cost to fill the place of the other person. In the event that neither of us could make it (which would only happen due to an incredibly unfortunate incident) we would do everything in our power to replace ourselves. If this were not possible, you would be guaranteed a full refund, including your deposit.
DO WE GET A REFUND IF YOU CAN'T MAKE IT TO MY EVENT?
It’s important to us that we know we’re the right fit for you! Prior to booking, we always have a phone call or an in-person meeting with our couples. We want to get to know each other better and go over the details of your day. Once you have decided to book, we require a non-refundable deposit of 50% to reserve your date. The remaining 50% can be paid anytime within 30 days prior to your event date.
HOW DO WE BOOK?
Yes, we do! We love to preserve any and all memorable moments! We love to capture family memories, birthdays, engagements, birthing stories - or if you'd like, we will also edit your own home movies into a compilation video. If you have an event that would would like to us to capture, we want to film it!
DO YOU OFFER VIDEO FOR MORE THAN JUST WEDDINGS?
The music selection is actually a very important part of our editing process so we like to chose that ourselves. We take your music very seriously - we know it has to be perfect for you and for your story! Sometimes it can take days to find the perfect song, we don't stop looking until we've found the one. After spending an entire day with our couples, we get a really good feel for what would be perfect for your video and from there we just try to find a song with the right message. (Yes, we even read the lyrics!) Music really sets the tone for our videos, so you can be sure that we will pick something amazing!
CAN WE PICK THE MUSIC?
No, we don't. Our edits are very thoughtfully edited, personalized and unique to each of our couples. They are not something you can whip together in one day. It takes a long time to make a beautiful video - we never want to leave our clients (or ourselves) disappointed by rushing it!